Privacy Policy

1. Information We Collect

We collect information you provide when registering (name, email, phone number), profile information, payment transaction data, call history and duration, and device/browser information for security purposes.

2. How We Use Your Information

Your information is used to provide and improve our services, process payments securely, verify identity (KYC for models), send important account notifications, and prevent fraud and ensure platform safety.

3. Payment Information

All payments are processed securely through Razorpay. LiveCall does not store your card or bank account details. Transaction records are maintained for billing and dispute resolution purposes.

4. Call Privacy

Audio and video calls are encrypted using Agora's secure infrastructure. LiveCall does not record calls. Call metadata (duration, cost) is stored for billing purposes only.

5. Data Sharing

We do not sell your personal data to third parties. We may share data with payment processors (Razorpay), communication providers (Agora, Pusher), and law enforcement when legally required.

6. Data Retention

Account data is retained as long as your account is active. Transaction records are kept for 7 years as required by law. You may request deletion of your account and associated data at any time.

7. Cookies

We use essential cookies for session management and security. No third-party tracking cookies are used without your consent.

8. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@livecall.com.

9. Changes to This Policy

We may update this policy from time to time. Significant changes will be notified via email or in-app notification.

10. Contact

For privacy-related queries, contact us at support@livecall.com.